299 Bat Privacy Policy

1 Introduction

This Privacy Policy explains how 299 Bat ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players who register and use the 299 Bat platform at https://299-bat.club. It also covers data collected through the 299 Bat Android app and any other access point to the platform.

We take your privacy seriously. When you create a 299 Bat account, you trust us with personal information, and we want to be completely transparent about how that information is handled. This policy is written in plain language so that every player — whether you're in Dhaka, Chittagong, or anywhere else in Bangladesh — can understand exactly what happens to your data.

By registering on 299 Bat or continuing to use the platform, you confirm that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, please do not use the platform.

2 Data We Collect

299 Bat collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

2.1 Information You Provide

When you register, verify your account, make a deposit, or contact support, you may provide the following types of personal data:

2.2 Information Collected Automatically

When you access 299 Bat through a browser or the Android app, we automatically collect certain technical data to keep the platform running smoothly and securely:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation patterns
• Session start and end times
• Game activity logs, including bets placed, games played, and outcomes
• Cookies and similar tracking technologies (see Section 6)

3 How We Use Your Data

299 Bat uses the personal data we collect for the following purposes:

3.1 Account Management

Your identity and contact data is used to create and manage your 299 Bat account, verify your identity, and communicate with you about your account. Without this data, we cannot operate your account.

3.2 Payment Processing

Your payment data (bKash or Nagad number) is used solely to process deposits and withdrawals. We do not use your payment information for any other purpose, and we do not store full payment credentials on our servers beyond what is necessary to complete a transaction.

3.3 Platform Security and Fraud Prevention

Technical data including your IP address, device information, and activity logs are used to detect and prevent fraud, money laundering, bonus abuse, and other prohibited activities. This is a core part of keeping 299 Bat safe for all players.

3.4 Customer Support

When you contact the 299 Bat support team, we use your personal data and the content of your communications to resolve your query. Support conversations are logged and may be reviewed for quality assurance purposes.

3.5 Responsible Gaming

Your gaming activity data is used to monitor for signs of problem gambling and to apply any responsible gaming tools you have requested, such as deposit limits or self-exclusion. This is done in your interest and is a core part of our responsible gaming commitment.

3.6 Platform Improvement

Aggregated and anonymised usage data is used to understand how players use 299 Bat, identify areas for improvement, and develop new features. This data cannot be used to identify individual players.

3.7 Marketing Communications

If you have opted in to marketing communications, we may send you information about promotions, new games, and special offers on 299 Bat. You can opt out of marketing communications at any time through your account settings or by contacting support.

4 Legal Basis for Processing

299 Bat processes your personal data on the following legal grounds:

• Contract performance — Processing your identity, contact, and payment data is necessary to fulfil our contractual obligations to you as a registered player on 299 Bat.
• Legal obligation — We are required to collect and retain certain data to comply with anti-money-laundering regulations and age verification requirements.
• Legitimate interests — We process technical and activity data to protect the security and integrity of the 299 Bat platform, which is in the legitimate interests of all players.
• Consent — Where we send marketing communications or use non-essential cookies, we do so only with your explicit consent, which you can withdraw at any time.

5 Data Sharing and Third Parties

299 Bat does not sell, rent, or trade your personal data. We share data with third parties only in the following limited circumstances:

5.1 Payment Processors

To process your deposits and withdrawals, we share the minimum necessary payment data with bKash and Nagad. These providers have their own privacy policies and security standards. 299 Bat is not responsible for how these providers handle data on their own platforms.

5.2 Identity Verification Services

When account verification is required, we may share identity documents with a third-party verification service. This is done solely for the purpose of confirming your identity and age, and the data is not used for any other purpose by the verification provider.

5.3 Legal and Regulatory Requirements

299 Bat may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts if we receive a valid legal request. We will only disclose the minimum data required to comply with such requests.

5.4 Business Transfers

In the event that 299 Bat undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity. You will be notified of any such transfer and given the opportunity to request deletion of your data if you do not wish it to be transferred.

6 Cookies and Tracking

299 Bat uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Here is a breakdown of the types of cookies we use:

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use the core features of 299 Bat, but some preferences may not be saved between sessions.

7 Data Retention

299 Bat retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. Specific retention periods are as follows:

• Account and identity data — Retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money-laundering requirements.
• Transaction records — Retained for a minimum of 5 years after the transaction date.
• Support communications — Retained for 2 years after the conversation is closed.
• Game activity logs — Retained for 2 years for dispute resolution purposes.
• Marketing consent records — Retained until you withdraw consent, plus 1 year thereafter.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 Your Rights

As a 299 Bat player, you have the following rights over your personal data. To exercise any of these rights, contact the support team at [email protected].

• Right of access — You can request a copy of all personal data 299 Bat holds about you.
• Right to rectification — If any of your personal data is inaccurate or incomplete, you can request that we correct it.
• Right to erasure — You can request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing — You can ask us to stop using your data in certain ways while a dispute is being resolved.
• Right to data portability — You can request a copy of your data in a structured, machine-readable format.
• Right to object — You can object to processing based on legitimate interests, including profiling for responsible gaming purposes.
• Right to withdraw consent — Where processing is based on consent (e.g. marketing emails), you can withdraw that consent at any time.

9 Data Security

299 Bat takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or disclosure:

• All data transmitted between your device and 299 Bat is encrypted using TLS (Transport Layer Security).
• Passwords are stored using one-way hashing — we cannot see your password, only verify it.
• Payment data is handled through secure, encrypted channels and is not stored in plain text.
• Access to personal data within the 299 Bat team is restricted on a need-to-know basis.
• Our systems are monitored for suspicious activity and potential security incidents.
• Regular security reviews are conducted to identify and address potential vulnerabilities.

While we take every reasonable precaution, no online platform can guarantee 100% security. If you suspect that your 299 Bat account has been compromised, contact support immediately and change your password.

10 Children and Minors

299 Bat is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on 299 Bat or attempt to use the platform in any way.

If 299 Bat becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete the data, and withhold any balance in the account. If you believe a minor has registered on 299 Bat, please contact the support team immediately.

11 Changes to This Privacy Policy

299 Bat may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When changes are made, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that materially affect how we use your personal data, we will notify you via email or an in-platform notification before the changes take effect. Your continued use of 299 Bat after the updated policy is published constitutes your acceptance of the changes.

We recommend reviewing this page periodically. If you have any questions about a change to this policy, contact the support team before continuing to use the platform.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the 299 Bat support team. We aim to respond to all privacy-related enquiries within 30 days.

• Email: [email protected]
• Support is available 24 hours a day, 7 days a week.
• For data deletion or access requests, please include your registered mobile number and account username in your message so we can locate your data quickly.

You can also find answers to common questions on the FAQ page. For account-related privacy settings, log in to your 299 Bat account and visit the settings section.